I ran a scan which took about 4 hours but never saw result. Now it's scanning again. What's going

Mac products
10

In this case, I request you to uninstall and reinstall the application and check if the issue still persist. 
Let us know if you need any help in these steps.

9

Hi Laura,

We are here to help.

Could you mention the AVG program and scan which was initiated?

Did you restart the computer after this issue?

Please mention the version of the AVG program?

Keep us posted.

1

Trying to find out what is going on when I scan.  Took about 4 hours, but never saw result but it just started scanning again.  This is the third scan but I never see the results of any of them.  What is going on?

2

Thanks for the details, Laura. 
I'd request you to repair AVG setup (https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus) to resolve the issue. If you need further help, do not hesitate to let us know.

3

That won't work as I have an imac not windows.

4

I've answered this twice but it keeps disappearing.  What is going on?  I have an imac not windows.

5

In this case, I request you to uninstall and reinstall the application and check if the issue still persist. 
Let us know if you need any help in these steps.

6

It's AVG anti virus and the scan is a deep scan.  Yes I did restart the computer and ran into more problems whereby the mouse wouldn't work.  I think there is a virus somewhere and thats
's why I'm doing the scan.  As I downloaded AVG only yesterday, I assume it's the latest version.  Thanks!

7

Could you share us the screenshot of that scan? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

8

Hi Laura,

We are here to help.

Could you mention the AVG program and scan which was initiated?

Did you restart the computer after this issue?

Please mention the version of the AVG program?

Keep us posted.