I recently asked for a refund

Hello Beryl,
We regret for the inconvenience caused. Upon checking with your case number we have confirmed that you have been submitted your refund request and it has be in processing stage.Once you have submitted your refund request it will be processed with in 5 to 7 Business working days. Your patience is much appreciated.Thank you.

My case number is 03669719    i found out from my husband that i  was already covered by Mcfee and have been for the last three years so i cancelled my subscription and asked for £46.99p to be refunded  to my bank account,up to tday 20/ 8/ 2016  i have heard nothing,please can you throw any light on this .

Hello Beryl,
We regret for the inconvenience caused. Upon checking with your case number we have confirmed that you have been submitted your refund request and it has be in processing stage.Once you have submitted your refund request it will be processed with in 5 to 7 Business working days. Your patience is much appreciated.Thank you.