I require I refund

Hi John,

I appreciate your efforts and patience so far. I have submitted a refund request on behalf. You will get a reply from our refund team soon.
Thankyou for your speedy attention to this matter. 
I am trying to obtain a refund for an unauthorised payment taken from my account, I am being asked for a  License number or Product Key, there is no such thing for pc tune up yet I am unable to complete the refund form without this, I there is no refund within 24 hours i will report this to mastercard.
You are welcome, John.

Hi John,

I appreciate your efforts and patience so far. I have submitted a refund request on behalf. You will get a reply from our refund team soon.

Thankyou for your speedy attention to this matter.