I run a basic system windows xp on a satalite internet connection. This year (2015) versions of free avg will stop- show 15 % or 30% does not calculate estimates, searches thru two databases but does not update

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8

Hi James,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks

7

I have applied the suggested solution, however due to storms have been unable to update.  However the brief attempt I made showed a 20% which is new.  I'll be in touch if it doesn't work.  Thanks for your help, James

4

James, Are you using the latest 2015.5577 version?.
AVG Guru

3

Hi James,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks

6

No joy as yet.  Tried the suggested method, twice, no change on the
connection, and the process only goes to 15% or 20% but nothing else
happens.  Plan B??  The same thing happened last years version
occasionally, and I sometimes had success having the AVG site open on a
browser while trying to update - but not on this version.  James

5

I have applied the suggested solution, however due to storms have been unable to update.  However the brief attempt I made showed a 20% which is new.  I'll be in touch if it doesn't work.  Thanks for your help, James

1

James, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=Update-failed-or-not-working-in-AVG).
AVG Guru

2

Hi James,
What is current status, were you able to solve it or do you still need our assistance?
Thanks