I seem to have an unauthorised amount go through pay pap on De 13th for £29.99

AVG Protection
3

Hello Jane,
We apologize for the inconvenience caused.
As I checked with our records, you have been charged for the renewal of your AVG PC Tune Up license.
If you would like to get refund for this renewal, please submit the refund request through the following link.
https://support.avg.com/RefundForm?l=en
Our billing team will contact you within three business days.
Thank you.

1

I have no recollection of this transaction and certainly haven't asked for it recently. If this is an automated security renewal I would be grateful for a refund as I do not require AVG any longer. I now have other security on my PC. Please do your best to reimburse me for this amount.
 This is a significant amount of money to me and should not have gone through paypal.
Thank you
Jane Jennings

2

Hello Jane,
We apologize for the inconvenience caused.
As I checked with our records, you have been charged for the renewal of your AVG PC Tune Up license.
If you would like to get refund for this renewal, please submit the refund request through the following link.
https://support.avg.com/RefundForm?l=en
Our billing team will contact you within three business days.
Thank you.