I thought that you had renewed my yearly coverage in November 2021

AVG Protection
2

I cacelled Tune up years ago. I am talking about my 10 device cover which I understood had been paid for in November 2021. Payment was to be taken from card **** (last 4 digits removed).

5

Hello Patrick.
Thank you for contacting AVG Community support.
We will definitely help you to clarify it.
Upon checking through your account, we are unable to locate any active subscription under the email address you have used to contact us.
The AVG Tune Up subscription which is valid till May 2022 has already been cancelled and refunded to you.
Thank you for your understanding.

1

I was given a n activation code but then later, you told me that my coverage had lapsed. You took payment from card which does not expire until June 2022. Please clarify

3

We're glad to look into this & clarify.
We're unable to locate the subscription with the provided info. It might be under your alternate account.
Since, it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info.
Please revert to us via it to proceed further. 

4

Hello Patrick.
Thank you for contacting AVG Community support.
We will definitely help you to clarify it.
Upon checking through your account, we are unable to locate any active subscription under the email address you have used to contact us.
The AVG Tune Up subscription which is valid till May 2022 has already been cancelled and refunded to you.
Thank you for your understanding.