I’ve been billed but unsubscribed a year or two ago

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I’ve been charged and had money taken out of my account. But I unsubscribed from avg protection a year or two ago? I’m hoping to get to a refund! Any info on the matter would be appreciated, thank you!

Hello Joe,

We acknowledge your refund request.
It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.