I`ve paid for an update but it keeps asking me to update

AVG Protection
5

Hello Juan,
Thanks for provided the requested information, your case number has been escalated to our senior technical support team who would analyze and get back to you through email with the resolution. Please wait until you get email from our senior support team, your patience is very much appreciated.
Please, feel free to let us know if you require any further assistance. Thank you.

4

Hello Juan,
We regret to hear about the inconvenience caused. We have sent an email to your registered email address to uninstall and reinstall the AVG Internet Security - Unlimited and AVG TuneUp - Unlimited, please follow the instructions and get this sorted. If you face any issues, please use the email link to contact our Technical support team via chat to get help. Thank you for understanding.
Please, feel free to let us know if you require any further assistance.

1

I paid for an update but it keeps asking me to update

On some computers he has removed the paid version and installed the free version.

When I look at my subscriptions, the old appears as expired and new appears too. I have tried to download and install several times the new subscription, but it always associate my account with the expired subscription.

I will add that it is very annoying to pay almost € 100 for a product and not have support in Spanish, my language.

3

Juanjo, I'm afraid that this Community is basically only English language.
AVG Guru

2

Hello Juan,
We regret to hear about the inconvenience caused. We have sent an email to your registered email address to uninstall and reinstall the AVG Internet Security - Unlimited and AVG TuneUp - Unlimited, please follow the instructions and get this sorted. If you face any issues, please use the email link to contact our Technical support team via chat to get help. Thank you for understanding.
Please, feel free to let us know if you require any further assistance.