Hello, Johannes.
We'd like to inform you that we provide support only in English and call support is not available in Dutch. Norman products had been discontinued because they are no longer compliant with Windows anti-malware guidelines. To ensure Norman users remain protected, we are migrating all Norman customers to AVG products, free of charge. During migration, your Norman license is automatically transferred to an AVG product and extended by one month.
Instead of this, you seem to have subscribed to a new AVG Internet Security - Unlimited (1 year subscription) which is valid till 23rd Sep 2018. I also see that you spoke with one of our technician regarding this and you were offered 50% discount during the renewal as a compensation. An email confirmation was also sent to you about this. As mentioned in that email, please get in touch with us at the time of renewal and provide us with the reference number mentioned in the email to avail the discount.
I have a paper contract from Norman / AVG that says that my contract is from 15-08-16 till 14-08-19. But if i login at AVG it says that my contract is till 28-09-2018. How is this possible ? Can i contact anyone about this ?
Is there a dutch number that i can contact?
Hello, Johannes.
We'd like to inform you that we provide support only in English and call support is not available in Dutch. Norman products had been discontinued because they are no longer compliant with Windows anti-malware guidelines. To ensure Norman users remain protected, we are migrating all Norman customers to AVG products, free of charge. During migration, your Norman license is automatically transferred to an AVG product and extended by one month.
Instead of this, you seem to have subscribed to a new AVG Internet Security - Unlimited (1 year subscription) which is valid till 23rd Sep 2018. I also see that you spoke with one of our technician regarding this and you were offered 50% discount during the renewal as a compensation. An email confirmation was also sent to you about this. As mentioned in that email, please get in touch with us at the time of renewal and provide us with the reference number mentioned in the email to avail the discount.