I have tried from there, and no one from AVG responds, and also, when I have used another means that there is also the Web page "Contact AVG Support - AVG Phone Number, and Chat Support; they do not respond either, and I only what I ask for is a € 3.99 refund because the additional option part of the calendar notices do not work properly, and I need it because I have had problems with alarm and calendar applications of Android 10, and of course, have paid that without that optional part of the Alarm Clock Xtreme application, the truth is that it has fabric.
Precisely for this reason I ask you to send all this information including my Google / Gmail email account and the ticket numbers that I previously mentioned to the corresponding department, otherwise the problem will not be solved.
I will think of other alternatives too, but it will be difficult to find them.
We apologize that an AVG product did not meet your expectations.
Our Android team will reach out to you and help you accordingly. Appreciate your patience meanwhile.
Hello, Francisco
We acknowledge your refund request.
I request you to contact our Mobile Support to help you further.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team
Good morning, I am Francisco de Paula Alias Garcia, I am 41 years old, I am registered in the Google Play Store with the email account "pacosuperguay@gmail.com" and I am Spanish, and well, all I ask is that I be reimbursed for the purchase of the additional options of the Android application called Alarm Clock Xtreme since there is an option to notify events or calendar appointments (I put it this way to explain it better) that does not work correctly, and of course, I need those event notifications or calendar appointments, and of course, that part of the application is useless, and the cost, as I live in Spain (European Union) is expressed in €, so I will put it better in € to avoid problems, well, these options additional Android application called Alarm Clock Xtreme cost me €3.99, and of course, I did buy it directly from the Google Play Store and not from AVG, and at the time I did not have an AVG account, and I all I ask for is nothing more than to be reimbursed You €3.99 from the options of the Android application called Alarm Clock Xtreme.
I have tried to do it by forms, what's more, I have 2 ticket numbers which are number #10938497 and also number #10939555 (there are some more, but I couldn't write it down, but hey, these are related to the same thing), but of course, At the time, you did not have an AVG account, and there may be errors and you may not be able to receive a €3.99 refund.
Also in certain things I have not been connected with AVG, and I have good, I have gotten to put negative 1-star ratings on the Google Play Store, but I have come to contact by phone with an agent from AVG Spain who has had good dealings with me ( That yes, I could not manage that refund of €3.99 because of the fact that from Spain [European Union] they cannot manage it), and well, nothing more than that why I have changed my assessment to 2 stars, but of course, to put it 4 stars and I am even thinking of putting 5 stars nothing for with the good treatment of the agent of AVG Spain they have to have a responsible attitude and that they make me the refund of the €3.99 euros of the additional options of the application that is called Alarm Clock Xtreme.
I hope that some AVG agent from the AVG community will help me (also if you can speak to me in the Spanish language, better, but I will leave the language as optional), and of course, find a way to solve the reimbursement. those €3.99 euros from the additional options of the application called Alarm Clock Xtreme.
P.S. 1: You can not refund the €3.99 from the Google Play Store, then the only option I have left you AVG.
P.S. 2: Before you did not have an AVG account, and now you do, so in theory communication with you AVG users should not have problems when accessing various things for communication reasons.
P.S. 3: In the event that you from AVG cannot reimburse me the €3.99, send it to at least the corresponding department that is in charge of the refunds indicating all this information that I have put in addition to the tickets numbers #10938497 and #10939555 as is logical.
Thank you for your attention and waiting for your response.
Hello, Francisco
We acknowledge your refund request.
I request you to contact our Mobile Support to help you further.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team
I am glad that you issue has been resolved.
I appreciate your time and effort in this.
And thank you for your valuable feedback
Please feel free to contact us if you have any issues in the future.
A detail that I forgot since you have told me that I look at the inbox and also the SPAM mail folder, and that is when I tried to make the refund using both forms (the one that you mentioned to me and also the one that I told you) I did not receive in my email account "pacosuperguay@gmail.com" at any time any type of confirmation email, complicating things, in addition, at that time I did not have any AVG account, and Also that purchase of the additional options of Android application called Alarm Clock Xtreme through Google Play Store, but I tried to do the refund from there without any success either because it could not.
Also, if necessary, contact the IT technical service in case there is any type of error that prevents the confirmation e-mails from arriving for the refund.
Obviously if it's not fixed, I'm really sorry, but I won't be able to trust AVG products like AVG and Avast antivirus anymore as I will have lost money for a purchased Android app that doesn't work part of your additional payment options. I also hope you understand that you could not put a lot of stars in the valuation, but it is that you would be disappointed with AVG and quite a lot.