I want my money back

Hi Edin,

We understand your frustration. This is definitely not the experience we wanted you to have had & we're truly sorry for the discomfort caused.
Upon checking your account, we can see that the agent ran into a technical issue while your case was being escalated to our senior team. Hence, your case was not properly escalated to our senior team.
We've now made sure that your refund request has been properly escalated to our senior team. Furthermore, we've assigned the highest priority to your case.
Our senior team will check & contact you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!

Ladies and Gentlemen!

The reason why I´m writing in this Forum is becasue there is no possible offer to contact AVG personaly NOT EVEN A EMAIL!!!

This letter will be saved by me to prevent future misunderstandings.

I am writing to you because on November 3rd I arranged a refund of €58.99 with the employee "Abirami" which has not yet appeared on my Paypal account.

I also have screenshots from the chat which I am happy to send to you upon request to confirm all of this. Otherwise you have here:"reference number 16852240" the number of the chat to see the history.

I would then like to point out that as of today, December 19, 2022, I will give you a period of two weeks before I take further legal action.

Because it really can't be that you spit on your customers so ruthlessly and yes, that's how I feel treated by you.

no coupons, discounts or other products will be accepted as a refund.

The full amount of €58.99 should be refunded otherwise the refund is not complete.


Kind regards

Edin Dzudzic

Hi Edin,

We understand your frustration. This is definitely not the experience we wanted you to have had & we're truly sorry for the discomfort caused.
Upon checking your account, we can see that the agent ran into a technical issue while your case was being escalated to our senior team. Hence, your case was not properly escalated to our senior team.
We've now made sure that your refund request has been properly escalated to our senior team. Furthermore, we've assigned the highest priority to your case.
Our senior team will check & contact you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!