I want to cancel my 30 day free trail of avg breach guard but it wont let me

Hello Lee,
We sincerely apologize for the difficulties you are currently experiencing.
You can easily unsubscribe the trial order using your AVG account.
However, We will certainly check and help you.
We could not find the active subscriptions or trial orders on the account that you used for the AVG community. Hence, I have sent you an email requested few details to locate the subscription. Please for the email and revert to us.
Thank you for your understanding…

i tried to cancel my 30 day free trial of avg breach guard but it wont let me unsubscribe from my account and its not even showing up in my subscriptions that its there im sick to death of all the problems ive had with avg Now please sort this and unsubscribe me from avg breach guard 
Hello Lee,
We sincerely apologize for the difficulties you are currently experiencing.
You can easily unsubscribe the trial order using your AVG account.
However, We will certainly check and help you.
We could not find the active subscriptions or trial orders on the account that you used for the AVG community. Hence, I have sent you an email requested few details to locate the subscription. Please for the email and revert to us.
Thank you for your understanding..