Hi Jesus,
We're glad to help you with this.
Upon checking our records, we see that you've already reached our live support via chat & our colleague has assured that the automatic renewal is disabled.
Furthermore, you shouldn't receive any renewal reminder emails.
If you still require assistance regarding this, feel free to write back to us.
Hi
My subscription expired at the end of July and I want it to remain canceled. The problem is that from my account I have no option to deactivate the automatic renewal, so the attempts to charge the renewal do not stop. I have the software uninstalled and I would like to be permanently canceled
Hi Jesus,
We're glad to help you with this.
Upon checking our records, we see that you've already reached our live support via chat & our colleague has assured that the automatic renewal is disabled.
Furthermore, you shouldn't receive any renewal reminder emails.
If you still require assistance regarding this, feel free to write back to us.