I want to refund Internet Security

Hello, Kazuko.

I certainly help with your refund request. I see that you had replied to the email from our refund team and confirmed that you would like a refund. They will process your request and get back to you with a confirmation via email.

Appreciate your patience.

I orderd  ' Internet security for 24 months' on Jan 12, 2018.  But I could not activate(The screen tells 500 internal server error).
I accessed your website, and told that I want to refund.
 But the answer was about 'Tune up' which I got from AVG Japan. 
I want ro refund  'Internet security' which I got from you  using my credit card.
Will you please tell me the way to make arrangement?
! wait for your suggestion.

Hello, Kazuko.

I certainly help with your refund request. I see that you had replied to the email from our refund team and confirmed that you would like a refund. They will process your request and get back to you with a confirmation via email.

Appreciate your patience.