Hi Frieda,
We understand your concern.
As per your request, we have cancelled the auto renewal for your subscription of AVG Internet security and AVG Secure VPN. Therefore, you won't be charged in the future after the expiration of the product.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
Let us know, if you need further help.
Dear AVG,
i'm sorry i'm new & i'm not familiar to this site. i dont know whom to i ask & send to.
due to pandemic covid 19 & my financial issues i want to cancel renewal payment because i can't afford for the payment.
Already received email notification:
1. AVG Secure VPN
Original order number : 26352806308
Original order date : October 18, 2019
Subscription expires ; November 2, 2020
Billing amount ; Rp. 400.000
Extended until ; November 2, 2021
2. AVG Inernet Security (Multi Device)
Original order number : 2635121008
Original order date : November 2, 2019
Subscription expires : November 2, 2020
Billing amount : Rp. 500.000
Extended until : November 2, 2021
Thank you your consideration
best regards,
frieda
Hi Frieda,
We understand your concern.
As per your request, we have cancelled the auto renewal for your subscription of AVG Internet security and AVG Secure VPN. Therefore, you won't be charged in the future after the expiration of the product.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
Let us know, if you need further help.