I was charged for the FREE virus product

AVG Subscription
3

Hello Amy,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We will certainly help you out.
Thank you.

1

I never purchased a paid subscription and need this refunded.  When I follow the refund instructions on your website, there are no orders under my account so I can't request a refund.  This needs to be corrected NOW!

2

Hello Amy,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We will certainly help you out.
Thank you.