Hello Camila,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
The service was charged to my card but when I enter the device and log in it does not appear as active and I do not receive any email from AVG for the product key
Hello Camila,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.