Hello, Prze.
We're sorry you’ve decided to cancel your AVG subscription.
We’d like to explain our subscription system, and offer you an extra 6 months free if you decide to stay with us.
AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase, and we explain how to cancel subscriptions in various places, including:
- In our shopping cart before purchase.
- In the confirmation email we send after purchase.
- In notification emails we send before charging for subsequent subscription periods.
We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
If you’d like to continue with your refund, no worries. Just reply to this message and ask us to return your money. We’ll do so as soon as possible.
If you’d rather stay with us, just reply to this message and ask us to keep your subscription. In exchange for your trouble, we’ll add extra months onto your current subscription period at no extra cost.
Hello, Prze.
We're sorry you’ve decided to cancel your AVG subscription.
We’d like to explain our subscription system, and offer you an extra 6 months free if you decide to stay with us.
AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase, and we explain how to cancel subscriptions in various places, including:
- In our shopping cart before purchase.
- In the confirmation email we send after purchase.
- In notification emails we send before charging for subsequent subscription periods.
We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
If you’d like to continue with your refund, no worries. Just reply to this message and ask us to return your money. We’ll do so as soon as possible.
If you’d rather stay with us, just reply to this message and ask us to keep your subscription. In exchange for your trouble, we’ll add extra months onto your current subscription period at no extra cost.
I would like to cancel the automatically renewed subscription, what should i do?
Best wishes
I would like to continue with my refund. Thank you for your help.
Thank you for the confirmation Prze,
I have initiated a refund for AVG Internet Security. The amount PLN309.99 will be credited to your account in 7 business days.
Feel free to contact us again if you need further assistance.
Regards,
Alok.