Hello John,
We regret for the inconvenience caused. While verifying your account you have AVG Protection multidevice as your active subscription. It is mandatory to have the AVG Zen component inorder to maintain the AVG program's installed on your other devices. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program. If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
I noticed today that there was a flag showing on the icon for AVG saying there was an error. When I clicked on it it took me to AVG Zen - which by the way I never installed and should by law not be on my machine - as far as I'm concerned you have installed it illegally, since at no point did you openly ask my permission.
Anyway there was still nothing showing as being wrong when I clicked through to the main program
What is going on?
Thanks Alan - I was aware - but this is no longer about the original problem - it's no about some idiot telling me something is mandatory - I have already replied to AVG in this thread but they have not posted my response.
I believe what they are doing by installing AVG Zen on my machine without my knowledge is tantamount to hacking. I am taking steps to get the programs off my machines and demanding a refund
But thank you for your help
John
No I'm sorry - you can go and jump. When I put this on my machine I did not have zen on. It first went on my android as a seperate item
You had no right to put this malware on my machine - I want to know how to take it off - I will take all of your software off my machines if neccesary
I'm not going to spend my time repairing problems caused by your faulty software. You may have the time to site around doing that - I certainly don't
Please tell me how I get a refund for the stupid product - or tell me how to get rid of Zen - there is no such thing as mandatory when talking about software - I am a customer not a subject
Hello John,
We apologize for the inconvenience caused. Please be informed that the AVG Zen is multi-platform software that allows you to view and administrate your antivirus and tuneup utilities across PC, laptop and Android smartphone and tablet. It lets you control your PC security from your phone, and it's free, but it ties you to AVG. We are extremely sorry to keep you informed that there is no possibility to install the AVG Protection program without the Zen Interface.
Hello John,
We can understand your concern but as per our record you have purchased the subscription for AVG Protection Multidevice (1 year subscription). Please be informed that we have recently made a change in the name of our Multidevice program. The name for AVG Protection Multidevice got changed to "AVG Internet Security Unlimited". This name change happened only in the month of October.
Also "ZEN" is the Interface for the Unlimited devices program alone and without this ZEN concept the program won't work. So if you aren't happy with this ZEN concept or with the ZEN program then you can purchase the license for the AVG Internet Security program and get refund for the AVG Internet Security Unlimited (1 year subscription) that you have purchased.
Hello John,
We regret for the inconvenience caused. While verifying your account you have AVG Protection multidevice as your active subscription. It is mandatory to have the AVG Zen component inorder to maintain the AVG program's installed on your other devices. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program. If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.