Identity disabled

Guy, Have a look @ this AVG article (http://avgclick.me/1ABza35).
AVG Guru

My anti-virus program cannot be updated because "my identity is disabled."  I have gone through the steps to reactivate but, this doesn't work.  All it wants me to do is purchase what I have already paid for!  Why is this?

Guy, Have a look @ this AVG article (http://avgclick.me/1ABza35).
AVG Guru