Identity is red, Restart required

AVG Performance
3

After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file.
Run the downloaded file to start the installation process.
Follow the instructions on your screen.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.

1

Keeps stating Restart is needed. Identity is Red on the main screen. this has happened on both my pcs now. Here is the version I have: 16.91.7688, Framework. 1.102.2.23246. AVG Set up version. same as last number. THis is very annoying. Please help

4

Hello James,
We regret for the inconvenience caused. We suggest you to run the AVG remover tool to remove AVG completely and re install it to resolve the issue. To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.

2

Hello James,
We regret for the inconvenience caused. We suggest you to run the AVG remover tool to remove AVG completely and re install it to resolve the issue. To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.