Identity not protected after upgrading to latest version

AVG Protection
6

John, Have a look @ this article (http://avgclick.me/1ABza35).
AVG Guru

1

After upgrading to latest version of Internet Security it shows that Identity is not protected. I have restarted computer three times after download and it still shows Identity not protected. OS is Windows XP.

2

Hello John,
You are welcome.
Please feel free to contact us for any further assistance.

Thank you.

4

Hello John,
Thank you for contacting AVG.
We apologize for the inconvenience. To assist you further, please follow the steps in the email which we sent and get your issue resolved quickly
Thank you.

5

Will do that, thank you.

3

John, Have a look @ this article (http://avgclick.me/1ABza35).
AVG Guru