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Hello Susan.
We are sorry to hear about the inconvenience caused. We would request you to run repair installation ( avgclick.me/RepairAVG ) of your AVG to resolve your issue. Please, feel free to let us know if you require any further assistance. Thank you.

Fix Now does nothing

Brilliant, it worked. Thank you so much.
Hello Susan.

Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
Hello Susan.
We are sorry to hear about the inconvenience caused. We would request you to run repair installation ( avgclick.me/RepairAVG ) of your AVG to resolve your issue. Please, feel free to let us know if you require any further assistance. Thank you.