Identity not protected

What can I do when the function „Identity” is not protected and  the message „identity component is not active” is displayed and automatic state repair can„t repair and fix the problem?

​I use Windows 10 upgraded from Windoes 7 home premiun licensed.

​Please send me an answer soon on my e-mail eugen.gogan@yahoo.com

Hello Eugen,

Sorry for the inconvenience caused.
We request you to try the repair installation of AVG program once.
To perform repair of AVG, please follow the instructions mentioned in this link: avgclick.me/RepairAVG .
Please feel free to contact us should you need any assistance.