Thank you very much. Yes, I have installed the 2016 version.
I followed the instructions and have started the repair. So far it has been going for about an hour. How long should it take please?
Sue
Hello Susan,
Sorry for the inconvenience caused.
Have you installed our AVG free antivirus program?
Could you please let us know whether you have installed our latest 2016 version?
We request you to try the repair installation of AVG once by following the instructions mentioned in this link: http://avgread.me/1BVxDSY and restart your PC and check whether the issue persists.
How can I fix this please?
Sorry for posting again. I have AVG free 2016. It has finished the repair, I re-started and it still says Identity Component is not active.
Susan,
We apologize for the inconvenience caused.
We really appreciate your valuable efforts in trying to fix it.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallFree .
Please feel free to get back to us for further assistance.
Thank you.
Hello Susan,
Sorry for the inconvenience caused.
Have you installed our AVG free antivirus program?
Could you please let us know whether you have installed our latest 2016 version?
We request you to try the repair installation of AVG once by following the instructions mentioned in this link: http://avgread.me/1BVxDSY and restart your PC and check whether the issue persists.