Identity protection is turned off

I cant turn identity protection on and fix it doesnt help 
can anyone let me know what to do 

Hello Simon.
We are sorry to hear about the inconvenience caused. We would request you to follow the steps in this article ( http://avgclick.me/1ABza35 ) to activate identity protection. Thank you.

Hello Simon,

I am sorry that the instructions provided by our technician did not resolve the issue. How long are you facing with this issue? Have you installed a paid or free/trial version of AVG program?

Thank you.

Avinash this has not worked im not sure how to proceed 

Simon, Did you try Related article: Reinstall AVG?.
AVG Guru

Hello Simon.
We are sorry to hear about the inconvenience caused. We would request you to follow the steps in this article ( http://avgclick.me/1ABza35 ) to activate identity protection. Thank you.