Identity protection not active on AVG Free 2014

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15

Update. I uninstalled AVG and did a re-install. Seems to have fixed the problem. Go figure.

16

Hi Ron,
I have escalated your case, you should receive response soon.
Thanks

18

Im using AVG production on my laptop, but some errors has occured ,  AVG show notice : Identity protection is disabled and about firewall it show that : firewall canot start , because an error has occurred in communication with a drive. I don't  know why, please show me the way to fix it. thanks

19

I have problem with My Identity showing NOT ACTIVE.  I have carried out REPAIR as per AVG instructions but problem persists.  In the past, AVG buddies have failed to correct this despite many hours work.  KIt was suggested that I should reinstall Windows completely but have not done so.

17

It has been about a month now and still problem not resolved. Tried the recommended repair  and re-install. Not sure where alll those logs that I sent eventually ended up.

14

Hi Ron,

If you send it, it will create automatically case and Support Agent should solve your issue trough emails.

Thanks

13

Hi ron,
I am happy to see that your issue is resolved.
Thanks for posting back.

12

Hi Ron,

In order to analyze it please send us diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe).

Thanks

1

MY identity protection shows ENABLED, but I get a warning that  it is not ACTIVE. I  click  FIXIT, warning disappears. Close interface window and the re-open it, warning returns. I did a repair install. No change.

It seems to have occurred after a recent update, but I am not sure.

7

Im using AVG production on my laptop, but some errors has occured ,  AVG show notice : Identity protection is disabled and about firewall it show that : firewall canot start , because an error has occurred in communication with a drive. I don't  know why, please show me the way to fix it. thanks

11

Update. I uninstalled AVG and did a re-install. Seems to have fixed the problem. Go figure.

4

Hi Ron,

In order to analyze it please send us diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe).

Thanks

6

Hi ron,
I am happy to see that your issue is resolved.
Thanks for posting back.

8

Hi Le,

You can try reinstall AVG (http://kb.avg.com/articles/en_US/How_to/How-to-reinstall-AVG/?).

If it doesn't help we will need diagnostic output to analyze it.

Thanks

3

It has been about a month now and still problem not resolved. Tried the recommended repair  and re-install. Not sure where alll those logs that I sent eventually ended up.

5

Hi Ron,

If you send it, it will create automatically case and Support Agent should solve your issue trough emails.

Thanks

9

Hi Ron,
I have escalated your case, you should receive response soon.
Thanks

10

Hi David,

In order to analyze this issue please send us diagnostic output.

Thanks

2

I have problem with My Identity showing NOT ACTIVE.  I have carried out REPAIR as per AVG instructions but problem persists.  In the past, AVG buddies have failed to correct this despite many hours work.  KIt was suggested that I should reinstall Windows completely but have not done so.