Identity Protection will not turn on

Thank you both for your reply. The repair feature that you suggested fixed the problem.

Hello Earl,
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.

it is presently red. When I try to FIX NOW it will momentarily turn green but then returns to red.

Hello Earl,
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.

Earl, Have a look @ this AVG article (http://avgclick.me/RepairAVG).
AVG Guru