Identity Protection

Hello Billie,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

Hi, I have AVG Ultimate & on the AVG Zen dashboard there is a button for Identity Protection PRO.  The button had a red circle around it & had Click Here.  After I clicked it gave me the option to turn it on.  I turned it on & the circle became green with a red exclamation point.  A message said I had to restart my computer to have correct functionality & that I wouldn't be fully protected until I did.  I restarted my computer went back to check it & Identity Protection had turned itself off.  I set it to on again & restarted my computer as instructed.  Did the same thing.  I've tried it 2 more times & I'm not sure what to do next.  I've run the troubleshooter, nothing wrong.  I've done an update & there was little to nothing to update.  Could you give me some help?  I appreciate your time. Thank you.
 

Hello Billie,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

Thank you for all of your help.  I followed your instructions & everything is working just fine.

Sincerely,
Billie

Billie, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru