Hello Beth. I apologize for the inconvenience caused. I request you to follow the below mentioned instructions:
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link: http://www.avg.com/filedir/util/TuneUp_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
I currently have AVG 2015 free on my laptop. Recently each time I log in, AVG tells me that my identity is not protected. I've gone through the steps to "fix" this problem only to see it appear the next time I log in. Help?
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To reinstall AVG Antivirus free program please follow the instructions mentioned in this link :http://avgread.me/1Q8mA1u
Please feel free to contact us again should you need any further assistance.