Greetings,
We shall work together to resolve the issue.
Please close the threat alert appears on your PC and check if the executable file (detected as a threat) is located in Quarantine. To do so, open the AVG user interface and go to Menu ▸ Quarantine.
Keep us updated on the progress.
My other computer is stuck in I would assume is an AVG loop of trying to quarantine the IDG.Generic threat. AVG says "We've blocked INSTALLFLASHPLAYER.EXE because it is infected with IDP.Generic. I clicked on "guarantine" and now it will not stop "Moving to Quarantine". My pc is a HP Windows 10,
I am afraid to stop, or restart the pc. I have read about false positives but am not sure why it will not stop the quarantine.... or does it take more than 30 minutes to quarantine?
Thank you for any help!
I am afraid to stop, or restart the pc. I have read about false positives but am not sure why it will not stop the quarantine.... or does it take more than 30 minutes to quarantine?
Thank you for any help!
Greetings,
We shall work together to resolve the issue.
Please close the threat alert appears on your PC and check if the executable file (detected as a threat) is located in Quarantine. To do so, open the AVG user interface and go to Menu ▸ Quarantine.
Keep us updated on the progress.