Idp generic malware or false positive?

Viruses & Threats
2

Hi Maria, 

We will help you in this.
Could you share us the screenshot of the error message with the 'see Details' visible? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

3

Hi Maria, 

We will help you in this.
Could you share us the screenshot of the error message with the 'see Details' visible? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

So I try to install a programm snap64.exe and once I opened it, an avg massage appeared which says " We have block snap64.exe because it is infected with IDP Generic". What is it? Malware or false positive? How it is possible to know?