im not able to do it yet becouse you guys are improving the support so i cant accses your links to send a screenshot.
Hello Aladdinno,
Please accept our apologies for the inconvenience caused.
Let's try restoring the file to it's original location and add it to the AVG exceptions as well. Refer to this article for detailed instructions.
If you're still unable to restore the file, please let us know.
We'll check & offer you appropriate assistance.
Keep us updated.
AVG antivirus detected 2 games that i played as IDP.Generic but when i tried to restore those files AVG isnt able to do that, meaning that i just lost 2 games. is there any way of restoring those games by other way?
Thank you for sharing the screenshot, Aladdinno.
May I know the version of AVG AntiVirus program being installed on your computer please?
(Open AVG Internet Security – Menu – About).
Did you try to repair AVG program and check if it helps?
You can repair your AVG Internet Security with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG Internet Security and click "Uninstall".
5. Now select repair and continue.
6. Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Thank you.
We're sorry to know that, Aladdino. We've sent you an email requesting the screenshot. Please revert to us via it to proceed further.
sorry but im not able to see any email in any comment on this conversation but i found the way to send the screenshot:
also, one of the games was recovered succsessfuly but this one failed.
We're sorry to know that, Aladdinno.
Please share us the screenshot of the message that you receive while attempting to restore the file from quarantine.
Hello Aladdinno,
Please accept our apologies for the inconvenience caused.
Let's try restoring the file to it's original location and add it to the AVG exceptions as well. Refer to this article for detailed instructions.
If you're still unable to restore the file, please let us know.
We'll check & offer you appropriate assistance.
Keep us updated.
im not able to do it yet becouse you guys are improving the support so i cant accses your links to send a screenshot.
when i try to restore them or add an exeption AVG says that it wasnt able to do it
i tried to do it but AVG said that it failed and that couldnt do it