IE 11 and Chrome not working any more

AVG Protection
12

Here is the information contained in the problem details box that pops up when I launch IE. 

Problem Event Name:    APPCRASH
  Application Name:    iexplore.exe
  Application Version:    11.0.9600.17937
  Application Timestamp:    55a7f8da
  Fault Module Name:    StackHash_a5ec
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Code:    c000041d
  Exception Offset:    7780d8f1
  OS Version:    6.1.7601.2.1.0.256.4
  Locale ID:    2057
  Additional Information 1:    a5ec
  Additional Information 2:    a5eca320cca22a1d13f9c418e13b1b2b
  Additional Information 3:    710a
  Additional Information 4:    710a7b6e916c186e595541fe9881e375

I hope this is of use. I have now also installed Avast anti-virus and both browsers work normally with it, as long as AVG is disabled. If I enable AVG both browsers fail. I've run several anti-malware programs via safe mode as well as AVG and Avast virus scans with no success. I've tried it with MS Security Essentials enabled and disabled, Zone Alarm firewall 13.3.209.000 is installed as is Spybot Resident 1.6.2.

Regards

Ian Shelton

8

I am dealing with the same problem, could you also send me an email with instructions? Thanks!

9

Hello Ian,
We would require some more information to diagnose your issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information. Thank you.

10

I had a similar problem where all of my internet browsers would crash upon opening.

Here are my crash details from Chrome.

  Problem Event Name:                      APPCRASH
  Application Name:                           chrome.exe
  Application Version:                         47.0.2526.106
  Application Timestamp:                    566a3406
  Fault Module Name:                         StackHash_9054
  Fault Module Version:                       0.0.0.0
  Fault Module Timestamp:                 00000000
  Exception Code:                              c000041d
  Exception Offset:                             777f11f1
  OS Version:                                    6.1.7601.2.1.0.768.3
  Locale ID:                                      1033
  Additional Information 1:                  9054
  Additional Information 2:                  9054a544c1faef54837ba850966103b9
  Additional Information 3:                  25e7
  Additional Information 4:                  25e7b697467f552e13c17023a190b73f

…and I think I have a solution for my problem. 

See, after I uninstalled my AVG programs in whole, ALL of my problems went away. I have been a faithful end user of AVG products for close to 10 years and I will no longer support or recommend their product. 

Thank you and have a nice day… Drops Mic

1

I'm using Windows 7 Enterprise SP1, and a couple of days ago my browsers stopped working. They crash immediately, I've reset IE settings, reinstalled IE, run virus and malware checks, disabled DEP, tried minimal configurations in msconfig and all failed. I disabled AVG free .6125 and browser problems disappeared. The error codes mentioned Stackhash. All Windows updates and drivers are up to date. Could you please advise? 

5

Hello Jimmy,

We apologize for the inconvenience caused.
We will take this as a serious note and will assure you that this won't happen in the future.

4

I am dealing with the same problem, could you also send me an email with instructions? Thanks!

6

I had a similar problem where all of my internet browsers would crash upon opening.

Here are my crash details from Chrome.

  Problem Event Name:                      APPCRASH
  Application Name:                           chrome.exe
  Application Version:                         47.0.2526.106
  Application Timestamp:                    566a3406
  Fault Module Name:                         StackHash_9054
  Fault Module Version:                       0.0.0.0
  Fault Module Timestamp:                 00000000
  Exception Code:                              c000041d
  Exception Offset:                             777f11f1
  OS Version:                                    6.1.7601.2.1.0.768.3
  Locale ID:                                      1033
  Additional Information 1:                  9054
  Additional Information 2:                  9054a544c1faef54837ba850966103b9
  Additional Information 3:                  25e7
  Additional Information 4:                  25e7b697467f552e13c17023a190b73f

…and I think I have a solution for my problem. 

See, after I uninstalled my AVG programs in whole, ALL of my problems went away. I have been a faithful end user of AVG products for close to 10 years and I will no longer support or recommend their product. 

Thank you and have a nice day… Drops Mic

2

Hello Ian, thank you for the information. I apologize for the inconvenience caused. I have sent you an email with further instructions to be followed to get our additional support to assist you further. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.

7

Here is the information contained in the problem details box that pops up when I launch IE. 

Problem Event Name:    APPCRASH
  Application Name:    iexplore.exe
  Application Version:    11.0.9600.17937
  Application Timestamp:    55a7f8da
  Fault Module Name:    StackHash_a5ec
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Code:    c000041d
  Exception Offset:    7780d8f1
  OS Version:    6.1.7601.2.1.0.256.4
  Locale ID:    2057
  Additional Information 1:    a5ec
  Additional Information 2:    a5eca320cca22a1d13f9c418e13b1b2b
  Additional Information 3:    710a
  Additional Information 4:    710a7b6e916c186e595541fe9881e375

I hope this is of use. I have now also installed Avast anti-virus and both browsers work normally with it, as long as AVG is disabled. If I enable AVG both browsers fail. I've run several anti-malware programs via safe mode as well as AVG and Avast virus scans with no success. I've tried it with MS Security Essentials enabled and disabled, Zone Alarm firewall 13.3.209.000 is installed as is Spybot Resident 1.6.2.

Regards

Ian Shelton

3

Unfortunately the problem was not resolved. I was asked to let them remotely access my PC to see if they could help sort it out, but I am not comfortable with that. Clearly they can't be bothered to investigate properly so I won't be buying an annual subscription. The problem still persists after all this time, so I have uninstalled AVG. Their loss.

11

Hello Ian. Sorry to hear that. May I know from which source you are getting this error codes as "stackhash"?