Ihave ordered pc tune up order #12244041238 have sent wire transfer#89072334069 have not heard back

Hello Gordon,
Thank you for choosing AVG. I am sorry to inform you that I can not see any records of the purchase registered under the email address you used to contact us here. Please got in touch with our sales support team https://support.avg.com/support_sales?l=en to assist you further.

I have ordered PC tune up  order# 12244041238. Wire Transfer #890702334069. I have not heard back yet.ordered on 2017 05 19  4:45 P M. when will you pick up money from Royal Bank Canada Main Branch Accnt #1398668 transit 00002 Bank code 003.Swift code R0YCCAT2.

Hello Gordon,
Thank you for choosing AVG. I am sorry to inform you that I can not see any records of the purchase registered under the email address you used to contact us here. Please got in touch with our sales support team https://support.avg.com/support_sales?l=en to assist you further.