Hello Dorothy.
We are sorry for the inconvenience caused.
Unfortunately, we could not see any records of your request with our phone support team to cancel the upcoming renewal.
However, I see that you were in touch with our billing team and your refund request was forwarded to concerned team.
They will initiate the refund process and get back to you via email with a confirmation at the earliest possible. Thank you for your patience.
You have taken a payment of £74.99 from my account dispute phoning you and telling you 4 weeks ago I did not want my subscription renewed as I do not have a computer any more i am a 66 yr old pensioner and only have my phone now and do not need avg
Hello Dorothy.
We are sorry for the inconvenience caused.
Unfortunately, we could not see any records of your request with our phone support team to cancel the upcoming renewal.
However, I see that you were in touch with our billing team and your refund request was forwarded to concerned team.
They will initiate the refund process and get back to you via email with a confirmation at the earliest possible. Thank you for your patience.