Hello Michael,
Thank you for contacting AVG Community Support.
We are sorry to know that malware was not removed by AVG. We'll certainly check and help you out.
AVG Internet Security is an application that helps protect your devices from viruses, malware, phishing, and other threats.
We request you check if your Virus Definition in AVG Internet Security is upto date.
If you believe AVG does not find the malware file or virus, you can report it to us via Quarantine or False Negative form.
Quarantine is a safe place in AVG AntiVirus for storing potentially harmful files and completely isolating them from the rest of your operating system. Files in Quarantine cannot be accessed or run by any outside processes, software applications, or viruses.
We request you send files to AVG Threat Labs for further analysis. We recommend sending the following file types:
Potential malware: files that AVG AntiVirus has not identified as malware, but you believe may be malicious.
False positive: files that AVG AntiVirus has identified as malware, but you believe may be clean.
To submit a file to AVG Threat Labs:
-Tick the box next to the relevant file(s) in Quarantine.
-Click … More options (three dots) next to Delete all, then select Send for analysis.
-Select either Potential malware or False positive and enter any additional information about the file into the text box, then click Send.
-Click Close.
The file is submitted to AVG Threat Labs for further testing. In most cases, AVG Threat Labs will process the file without sending a response to you.
You can also report a suspicious website or file which has not been detected by AVG products: Report False Negative (https://www.avg.com/en-ww/report-false-negative#pc)
Thank you and keep us updated.
Infected with the rolling + signs virus. AVG malware scan did nothing. Now what?
Hello Michael,
Thank you for contacting AVG Community Support.
We are sorry to know that malware was not removed by AVG. We'll certainly check and help you out.
AVG Internet Security is an application that helps protect your devices from viruses, malware, phishing, and other threats.
We request you check if your Virus Definition in AVG Internet Security is upto date.
If you believe AVG does not find the malware file or virus, you can report it to us via Quarantine or False Negative form.
Quarantine is a safe place in AVG AntiVirus for storing potentially harmful files and completely isolating them from the rest of your operating system. Files in Quarantine cannot be accessed or run by any outside processes, software applications, or viruses.
We request you send files to AVG Threat Labs for further analysis. We recommend sending the following file types:
Potential malware: files that AVG AntiVirus has not identified as malware, but you believe may be malicious.
False positive: files that AVG AntiVirus has identified as malware, but you believe may be clean.
To submit a file to AVG Threat Labs:
-Tick the box next to the relevant file(s) in Quarantine.
-Click … More options (three dots) next to Delete all, then select Send for analysis.
-Select either Potential malware or False positive and enter any additional information about the file into the text box, then click Send.
-Click Close.
The file is submitted to AVG Threat Labs for further testing. In most cases, AVG Threat Labs will process the file without sending a response to you.
You can also report a suspicious website or file which has not been detected by AVG products: Report False Negative (https://www.avg.com/en-ww/report-false-negative#pc)
Thank you and keep us updated.