Im trying to play a PC game but AVG detects a core file from the game as a Trojan Virus

Viruses & Threats
2

Hello Anthony,

We are sorry for the inconvenience caused.
If you are 100% sure that the threat detected file isn't harmful then you can add it to the exception of AVG by following the instructions as mentioned in this link: http://avgread.me/18WB2dg .
Before adding to the exception please submit the threat detected sample to us through this link: http://www.avg.com/submit-sample .
Please feel free to contact us if you need any assistance.

5

Hello Anthony,

We are sorry for the inconvenience caused.
If you are 100% sure that the threat detected file isn't harmful then you can add it to the exception of AVG by following the instructions as mentioned in this link: http://avgread.me/18WB2dg .
Before adding to the exception please submit the threat detected sample to us through this link: http://www.avg.com/submit-sample .
Please feel free to contact us if you need any assistance.

1

I have a game called Syndicate that I downloaded from the EA Origin Game Client however AVG detects the MSystem.dll file as a Crypt_r.CBA trojan virus. I made sure this file wasnt a virus by removing it by AVG, then redownloading the game from the client but it detected is as a virus again no matter how many times I mark it as not a virus when AVG detects it.

3

I was able to add it to the exception list however its now preventing me from running the game. Its not detecting it as a virus anymore but doesnt allow me to run the game at all.

4

Thank you for adding the game to the exceptions of AVG.
Sorry to know that you couldn't run the game.
Initially the game application .exe file got detected as a threat and was removed by AVG so we request you to restore that file from AVG Virus vault. To restore a removed file by AVG from virus vault, please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-restore-or-remove-file-from-the-Virus-Vault .
Once this is done, please check whether the game is working and if the issue persists, please disable AVG temporarily by following the instructions as mentioned in this link: http://avgread.me/1GnMD3N and then we can confirm whether AVG antivirus is blocking the application.