Imperva won't let me log into a couple sites via AVG Browser. Have to use Chrome. This is the whole point is to protect myself and yet AVG has done something recently that I have to turn off my VPN on my phone to get to sites. On my laptop, turning off the VPN doesn't do anything.
This didn't work. When will AVG fix the issue?
No, the message comes from Imperva. It's the site owners anti virus. I had disabled my VPN and tried before I opened this ticket. I get the message either way.
I was trying to get onto this site: https://www.familysearch.org/
and got this message.
Access Denied
Error 15
www.familysearch.org
2023-01-20 00:52:32 UTC
What happened?
This request was blocked by the security rules
Your IP: 181.214.107.98
Proxy IP: 45.223.160.251 (ID 101483-100)
Incident ID: 1483000350076540239-196751240746174672
There are several reasons this error may have occurred. The following may resolve the issue.
Open your web browser in Incognito/Private mode or disable all extensions if you have Incognito mode set to continue running extensions.
Use a mainstream browser such as Chrome, Firefox, Edge, or Safari.
Disable VPN if you are using one.
Uninstalled, rebooted, re-installed the VPN. The issue is not with the VPN. I got the same message. It's with the browser.
Access Denied
Error 15
www.familysearch.org
2023-01-21 17:56:16 UTC
What happened?
This request was blocked by the security rules
Your IP: 181.214.107.98
Proxy IP: 45.223.160.251 (ID 101483-100)
Incident ID: 1483000350119723043-165913766402918605
There are several reasons this error may have occurred. The following may resolve the issue.
Open your web browser in Incognito/Private mode or disable all extensions if you have Incognito mode set to continue running extensions.
Use a mainstream browser such as Chrome, Firefox, Edge, or Safari.
Disable VPN if you are using one.
Hi Valerie,
We're glad to look into this & help you.
Initially, please clarify whether Imperva is a security software on your computer & let us know the AVG programs (names) that are installed on your computer.
Since, disabling AVG Secure VPN didn't help, please disable AVG protection temporarily to check.
Hi there. I'm having this very same issue with the Error 15 message when I try to access familysearch.org with the VPN disabled. What was the solution to this issue with reference to the above thread?
No, the message comes from Imperva. It's the site owners anti virus. I had disabled my VPN and tried before I opened this ticket. I get the message either way.
I was trying to get onto this site: https://www.familysearch.org/
and got this message.
Access Denied
Error 15
www.familysearch.org
2023-01-20 00:52:32 UTC
What happened?
This request was blocked by the security rules
Your IP: 181.214.107.98
Proxy IP: 45.223.160.251 (ID 101483-100)
Incident ID: 1483000350076540239-196751240746174672
There are several reasons this error may have occurred. The following may resolve the issue.
Open your web browser in Incognito/Private mode or disable all extensions if you have Incognito mode set to continue running extensions.
Use a mainstream browser such as Chrome, Firefox, Edge, or Safari.
Disable VPN if you are using one.
Hi Valerie,
We're glad to look into this & help you.
Initially, please clarify whether Imperva is a security software on your computer & let us know the AVG programs (names) that are installed on your computer.
Since, disabling AVG Secure VPN didn't help, please disable AVG protection temporarily to check.
Thank you for providing the information, valerie.
We regret the inconvenience caused. We'll check and help you out.
It seems like the issue persists even after disabling AVG Secure VPN, hence please uninstall the program using the below article and check the issue.
https://support.avg.com/SupportArticleView?urlname=uninstall-avg-secure-vpn
Thank you and keep us updated.
We're sorry to hear that, Valerie.
To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
This didn't work. When will AVG fix the issue?
Hi there. I'm having this very same issue with the Error 15 message when I try to access familysearch.org with the VPN disabled. What was the solution to this issue with reference to the above thread?