Just in case anyone comes across this page - check your list of emails for special characters like = : ?
I found and removed those (or removed the email) from my list, and then I could import the list into AVG.
If you still get errors, there may be other characters that you need to check for. You could use binary search. Split the list into two shorter lists, and try importing one of the shorter lists. If you get the error, then split THAT shorter list into two, and keep on splitting until you find what is causing the error.
At any stage, if you don't get an error, then whatever is causing the error is in the other half.
Of course, I think we would all like AVG to give a more helpful message, which tells us what line or character is causing problems, to avoid us going through all this trial and error.
Hello Jules,
I apologize for the inconvenience you experienced in this case.
Are you receiving this error while trying to import your address book to your email client?
Please feel free to get back to us for further assistance.
Thank you.
I'm trying to import my address book to the safe list, but unfortunately I get the following response: –
"the format of the provided data is invalid".
How do I go about importing my address book successfully?
Yes you are right. Only sender's email addresses can be added to the Whitelist of AVG email scanner and you shouldn't be getting any issues if you are adding the email addresses separately. Could you please try adding a single email address to the whitelist and let us know whether you are getting the same issue or it gets successfully added?
I am trying to import my outlook address book into AVG SAFE SENDERS LIST
Regards
Jules
You are most welcome. We really appreciate all your patience and efforts.
Please do not hesitate to contact us for further assistance. Thank You.
Thank you for explaining the issue. I would request you to follow the instructions mentioned below:
1) Open AVG program
2) At the top right corner please click on Options and select Advanced Settings
3) In the left panel please click on + symbol of Email Scanner and in that click on Anti-spam option
4) Below the Anti-spam you can find whitelist and blacklist option. Please click on Whitelist option.
You can find the Import option and by clicking it you can see the Outlook option to import your emails or contacts. Please try these and do let us know the status of it. Thank you.
Hello Jules,
I apologize for the inconvenience you experienced in this case.
Are you receiving this error while trying to import your address book to your email client?
Please feel free to get back to us for further assistance.
Thank you.
Just in case anyone comes across this page - check your list of emails for special characters like = : ?
I found and removed those (or removed the email) from my list, and then I could import the list into AVG.
If you still get errors, there may be other characters that you need to check for. You could use binary search. Split the list into two shorter lists, and try importing one of the shorter lists. If you get the error, then split THAT shorter list into two, and keep on splitting until you find what is causing the error.
At any stage, if you don't get an error, then whatever is causing the error is in the other half.
Of course, I think we would all like AVG to give a more helpful message, which tells us what line or character is causing problems, to avoid us going through all this trial and error.