Hi Richard,
We apologize for any inconvenience.
Upon checking your account, we can see that you had initially purchased Multi-Device subscriptions.
Multi-Device subscriptions can be used on 10 devices & across 'Windows, Mac, Android & iOS' platforms.
Since you initially bought Multi-Device subscriptions, you were charged for the renewal of Multi-Device subscription.
For further clarification, we'd recommend that you contact our sales team directly.
Please visit this link to contact our sales team via live chat.
Thank you for understanding in advance!
I have been charged for ten devices according to your invoice, while I only own and operate three?
Hi Richard,
We apologize for any inconvenience.
Upon checking your account, we can see that you had initially purchased Multi-Device subscriptions.
Multi-Device subscriptions can be used on 10 devices & across 'Windows, Mac, Android & iOS' platforms.
Since you initially bought Multi-Device subscriptions, you were charged for the renewal of Multi-Device subscription.
For further clarification, we'd recommend that you contact our sales team directly.
Please visit this link to contact our sales team via live chat.
Thank you for understanding in advance!