Inability to get any support grom avg

AVG Protection
3

Hi Paul,

Thank you for contacting AVG Community.
This isn't the experience we want you to have. We'd like to look into this & help you. 
Upon checking our records, we see that your concern has been already forwarded to the relevant team. 
You'll receive an email from them at the earliest. Your patience is highly appreciated. 
Thank you in advance!

1

Why do avg say that they have a support service when it is clear that the do not?Why do avg refuse to give a full refund for services that have been paid for and do not  work?

2

Hi Paul,

Thank you for contacting AVG Community.
This isn't the experience we want you to have. We'd like to look into this & help you. 
Upon checking our records, we see that your concern has been already forwarded to the relevant team. 
You'll receive an email from them at the earliest. Your patience is highly appreciated. 
Thank you in advance!