Hello David,
Please follow the instructions on the article http://avgread.me/1G9RXly on how to install the AVG WebTune Up. Please let us know if the issue persists so that we could analyze the issue for you.
Thank you.
Kishore (Customer Support) replied to your question at 6:59 AM on 11/13/2015.
Original question:
I have installed the new AVG on my desk top and one note book but on the other note book, even though I have uninstalled AVG tool bar as instructed (several times) the Winsows Uninstaller goes back to these instructions and won't let me effectively uninstal the tool bar - there is a loop! I have done this and restarted the computer several times. There was no problem with the other computers - what can I do please?
Reply:
Hello David,
We regret for the inconvenience caused. Could you please let us know whether you have received any error message while installing the WebTuneUp program and also please let us know Operating system of your notepad so that we could assist you better by analyzing the issue.
Thank you.
To see the entire conversation, click: https://support.avg.com/answers?id=906b00000008rSG
Thanks for your reply, but clicking on the link did not do anything, the operating system is Windows 10 and there are no error messages.
Original question:
I have installed the new AVG on my desk top and one note book but on the other note book, even though I have uninstalled AVG tool bar as instructed (several times) the Winsows Uninstaller goes back to these instructions and won't let me effectively uninstal the tool bar - there is a loop! I have done this and restarted the computer several times. There was no problem with the other computers - what can I do please?
Reply:
Hello David,
We regret for the inconvenience caused. Could you please let us know whether you have received any error message while installing the WebTuneUp program and also please let us know Operating system of your notepad so that we could assist you better by analyzing the issue.
Thank you.
To see the entire conversation, click: https://support.avg.com/answers?id=906b00000008rSG
Thanks for your reply, but clicking on the link did not do anything, the operating system is Windows 10 and there are no error messages.
Regards,
David Bailie
David Bailie
Hello David,
Please follow the instructions on the article http://avgread.me/1G9RXly on how to install the AVG WebTune Up. Please let us know if the issue persists so that we could analyze the issue for you.
Thank you.