Dear AVG, thanks for the prompt response, but Im confused. I thought i was renewing Pro along with the antivirus. I mean this is what i've been running for several years. To hear I spent $50.00 for multidevice, for which I have no need is frustrating. Can't this be resolved. Don't want multidevice. I am willing to stay an AVG subscriber, but only with the options I'm accustomed too.
Please advise.
Best,
Dave
Hello David,
Thank you for contacting us with your concern and we regret for the inconvenience caused. As per our records, you have an active subscription for AVG Performance multidevice. This product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase. If you have already installed the product, please follow these steps to activate it:
Open AVG Zen (click Start - Programs - AVG Zen - AVG).
Click Connect in the top part of the window.
Click Connect to an existing Zen Network.
Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
AVG Zen will recognize your subscription and your AVG product will be activated.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello David,
Thank you for contacting us with your concern and we regret for the inconvenience caused. As per our records, you have an active subscription for AVG Performance multidevice. This product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase. If you have already installed the product, please follow these steps to activate it:
Open AVG Zen (click Start - Programs - AVG Zen - AVG).
Click Connect in the top part of the window.
Click Connect to an existing Zen Network.
Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
AVG Zen will recognize your subscription and your AVG product will be activated.
Please, feel free to let us know if you require any further assistance. Thank you.
Although renewed licensing has been paid for, invoice rec'd from AVG, all my products appear "Expired". How do I resume licensed operation?
Hello David,
We apologize for the inconvenience. We see from your record that alll the AVG Protection in your account are expired and you have only active subscription of AVG Performance, This product helps in improving your computer speed and performance. All the other AVG Protection products have been expired. You can contact our sales team to renew the AVG Protection http://avgclick.me/AVGsales
Thank you
Dear AVG, thanks for the prompt response, but Im confused. I thought i was renewing Pro along with the antivirus. I mean this is what i've been running for several years. To hear I spent $50.00 for multidevice, for which I have no need is frustrating. Can't this be resolved. Don't want multidevice. I am willing to stay an AVG subscriber, but only with the options I'm accustomed too.
Please advise.
Best,
Dave