Hello Mary,
The reason for getting incompatible message for AVG program installation is because if you have the unlimited product of AVG installed and then try to install the AVG product that uses the license number.
Would you like to keep using the AVG TuneUp Unlimited product or the AVG PC TuneUp license for one computer that you have purchased?
Hello Mary,
Please accept our apologies for the delay in answering. I see that you have AVG Tuneup unlimited and PC Tuneup license. AVG will ask you to purchase the product only if the trial expires. You might have installed the trial AVG PC Tuneup in your computer, so please uninstall AVG PC Tuneup trial from Control panel > program list and reinstall the paid version http://avgread.me/1ERJxSd.
Please visit https://support.avg.com/RefundForm and fill in the refund request form for AVG Tuneup unlimited. Our refund team will process your request and get back to you via email.
Thank you!
Why is my newly purchased tuneup incompatible with my previously purchased maintenance and which one do I delete?
Forgive me, but does this mean I should NOT have purchased the Tuneup? I did so only because it appeared this was necessary. AVG initiated this by saying the desktop was running slowly and recommended the tuneup. I am not happy that I purchased what is apparently a redundant fix.
Hello Mary,
Please accept our apologies for the delay in answering. I see that you have AVG Tuneup unlimited and PC Tuneup license. AVG will ask you to purchase the product only if the trial expires. You might have installed the trial AVG PC Tuneup in your computer, so please uninstall AVG PC Tuneup trial from Control panel > program list and reinstall the paid version http://avgread.me/1ERJxSd.
Please visit https://support.avg.com/RefundForm and fill in the refund request form for AVG Tuneup unlimited. Our refund team will process your request and get back to you via email.
Thank you!
Hello Mary,
The reason for getting incompatible message for AVG program installation is because if you have the unlimited product of AVG installed and then try to install the AVG product that uses the license number.
Would you like to keep using the AVG TuneUp Unlimited product or the AVG PC TuneUp license for one computer that you have purchased?