Hello Helen,
We are glad to help you poiting you in the right direction.
We need to perform troubleshooting steps for the issue to get resolved. We would like to offer you a free remote assistance, where our AVG technician will check the situation and fix it at the earliest. We sent you an e-mail with instructions to get connected with our remote team. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
I keep getting a message that Windows 10 cannot update as AVG is not update. I have completed the suggested update but am still getting the same message from Windows.
Hello Helen,
We are glad to help you poiting you in the right direction.
We need to perform troubleshooting steps for the issue to get resolved. We would like to offer you a free remote assistance, where our AVG technician will check the situation and fix it at the earliest. We sent you an e-mail with instructions to get connected with our remote team. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.