"incompatible avg product detected"

Hello Juan,
We will help you sort this out. I have sent you an email, you can reply to my email if you need any further assistance.
Best regards,
Alok.

When attempting to install, this message shows up: 

"incompatible avg product detected"

Then it asks me to uninstall, but warns me that I'll lose al my paid features.
The suggest I contact customer support but there's nobody there. Just a phone number, unreachable from my country... Nowhere is there a hint abount what I'm supposed to do.

What paid product are you talking about? A previous copy of AVG tuneup? Or some othe software? I am supposed to GUESS what product are we talking about? 

 

Come on! I already PAID for AVG PC tuneup and only then you come up with all this nonsense?

 

Hello Juan,
We will help you sort this out. I have sent you an email, you can reply to my email if you need any further assistance.
Best regards,
Alok.