Charles,
We regret the inconvenience. Could you provide us the exact version of AVG you have installed, Mac OS version and screenshot of that report file?
Refer this article: https://support.apple.com/en-us/HT201361 to attach screenshot. To find out the version you can follow user manual, part 4.3. Menu in the task bar
http://files-download.avg.com/doc/AVG_AntiVirus_for_Mac/avg_avm_uma_en_ltst_03.pdf. We are here, if you need further help.
I'm having a problem with AVG for Mac not completing a scan even though it detects 2 threats. The scan completes between 70-99% of the scan then aborts. Part of the report generated notes the following;
"Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'unhandled finish status'
abort() called
terminating with uncaught exception of type NSException"
OS 10.11.6
AVG AntiVirus Ves. 17.1
Charles,
We apologize for the delay in responding to you. We have sent you an email requesting the diagnostic information to analyze your issue and provide you with a resolution. Please check your inbox and spam folder as well and send the required data to resolve your issue.
Thank you.
Thank you for providing necessary information, Charles.
We have escalated your concern to our senior level we will get back to you with a resolution. Your patience is much appreciated.
Charles,
We apologize for the delay in responding to you. We have sent you an email requesting the diagnostic information to analyze your issue and provide you with a resolution. Please check your inbox and spam folder as well and send the required data to resolve your issue.
Thank you.