Hello Ivan,
We regret the inconvenience caused. We'll check & clarify the charge for you.
As it isn't advised to discuss personal/account related info over this public post, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Good morning,
• on 02/23/21 via Pay pal with transaction (PayPal Transaction id removed) I automatically paid for the renewal of the INTERNET SECURITY subscription (Order id removed) for an amount of € .73.63.
• After a few days on 01/03/21 I was always charged to my Paypal account, with transaction (PayPal Transaction id removed) an additional € 89.99, with your order (Order id removed) with description: DRI * AVG Technologies ,.
• This charge is totally illegitimate as I have not authorized this charge and I have no subscriptions other than the one paid on 02/23/21. as you can check on my client position. I therefore ask for an immediate refund of this amount. If not, I will proceed to protect my interests with the competent authorities.
• With best regards
Ivan Cantarini
Hello Ivan,
We regret the inconvenience caused. We'll check & clarify the charge for you.
As it isn't advised to discuss personal/account related info over this public post, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.