Incorrect invoice

AVG VPN
3

Hello David,
You've reached the AVG community support forum.
I apologize for the inconvenience caused to you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding.

1

I have just received an invoice for an AVG subscription (

Order number: ******************* 
  
). I already have a subscription for multiple devices in force, expiring in Jul 2024. You have invoiced me incorrectly for a second subscription for a single service, and it appears that for some time I have been paying twice for the same product. For much of each year, I have been paying twice.Do NOT take another subscription in respect of this invoice from my credit card.
I believe the error occurred when, at your suggestion, I upgraded to VPN for multiple devices. I did so, but you kept the original agreement in force without cancelling it.
I would also be most grateful  also if I could get a refund for the times when I have been paying twice for the same product, I would accept a credit note. David Palmer
2

Hello David,
You've reached the AVG community support forum.
I apologize for the inconvenience caused to you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding.